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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) by Steve Morris, Graham Willcocks, Graham Wilcox

Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox


ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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